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enTouch Wireless may cease, without notice, providing International Calling if it determines, at its sole discretion, any violation of our International Calling Limitations, Acceptable Use Policy (AUP), or other Terms and Conditions. Most individuals who qualify for Lifeline also qualify for ACP. If the FCC announces that funding for the ACP has been exhausted, we discontinue our ACP service offers, or we determine you are no longer eligible for the ACP, we will notify you and your ACP benefits will end. Sometime before July of 2019 enTouch took over my Lifeline service from Budget Mobile. For additional information about broadband speeds, including network limitations, visit https://entouchwireless.com/internet-transparency/. Although not typical, the port process can take 24-48 business hours to complete. If you remove your enTouch Wireless handset from your home, other family members in your household may not be able to reach 911 emergency services. You must opt-in and choose an eligible ACP service plan. The ACP is a government benefit program operated by the Federal Communications Commission (FCC) that provides discounts of up to $30 per eligible household on monthly broadband Internet access service (or up to $75 per eligible household on Tribal lands) and up to $100 on certain connected devices (with a required co-pay of between $10 and $50). For additional information about broadband speeds, visit, https://entouchwireless.com/internet-transparency/, Customers may have one ACP and one Lifeline benefit per household. Lifeline plans and benefits may be maintained without enrolling in the ACP. You may choose another broadband plan by paying the applicable undiscounted rate of any of our plans available at that time plus applicable fees and taxes. Lower speeds may affect audio and video streaming, access to certain websites and content, or the use of applications. For more details on plan offerings and for full program terms and conditions, visit https://www.entouchwireless.com/affordable-connectivity-program. If you purchased or received your new phone from us: If you are adding an EnTouch Wireless SIM card to a phone not provided by enTouch Wireless, follow the SIM Card Activation steps shown below. Connected device benefits require a co-pay of at least $10.01 plus tax and fees where applicable. An eligible household is limited to one monthly service discount and a single one-time device discount. Promotional FREE service and/or phone offers are subject to eligibility for ACP monthly service discount benefit. Customers may have one ACP and one Lifeline benefit per household. All you need to do is ask we make it easy! Lifeline Wireless Application Status Check Status To check the status of your free government phone service application, enter the information below to see if: Your application was mailed Your approval letter has been sent Your Phone has shipped *Service Zip Code SUBMIT What State Do You Live In? The ACP is a new program designed to provide additional support to make broadband more affordable for struggling households. International calling is enabled for direct communications between 2 people; certain numbers (e.g. If the FCC announces that funding has been exhausted, we discontinue our ACP service offers, or we determine you are no longer eligible for the ACP, we will notify you and revert to our standard FREE Lifeline plan where available and if you are eligible, or you may choose another service plan by paying the applicable undiscounted rate for any of our plans available at that time plus applicable fees and taxes. We've compiled some of the most common wireless carriers that make finding your account number and PIN a bit more difficult. Do not enter any dashes or hyphens. Unemployment Documentation (notice of unemployment benefit payment or notice of successfully submitted application for unemployment benefits). Account type Residential Business First Name Last Name Account number cancel Account Sign Up and Security FAQs Where is the account number on my bill? The ACP is a government benefit program operated by the Federal Communications Commission (FCC) that provides discounts on monthly broadband Internet access service and certain connected devices. You can also enroll by mail with a paper application. EBB subscribers will receive additional information if they are required to take additional steps to transition to the ACP benefit on March 1, 2022. If you want to apply for ACP service only, please call 888-294-9465. An eligible household is limited to one monthly service discount and a single one-time device discount. Service plan-specific terms and conditions limit the amount of high-speed data included with each service plan. You are not required to opt-in to the ACP, and you can continue to receive your Lifeline service without enrolling in the ACP. Your phone is shipped with a plan loaded and ready to use. You can apply your ACP discount to any available enTouch Wireless service plan. Eligible subscribers who are enrolled in enTouch Wirelesss EBB Services as of 6:00 PM Eastern Time on December 30, 2021, will continue to receive service with an up to $50 EBB program subsidy (or for households on Tribal lands, up to $75) during a 60-day transition period, which lasts from December 31, 2021 to March 1, 2022. An eligible household is limited to one monthly service discount and one device discount. B10. Eligibility is based on income less than or equal to 200% of the Federal Poverty Guidelines or participation in Lifeline, Medicaid, SNAP, WIC, free or reduced-price school lunch/breakfast, or Pell Grant and is determined by the National Verifier (documentation may be required). Videos stream at DVD quality (480p). entouchwireless.com/affordable-connectivity-program/, https://www.entouchwireless.com/affordable-connectivity-program, https://www.entouchwireless.com/internet-transparency/, https://www.entouchwireless.com/terms-of-service/, https://entouchwireless.com/internet-transparency/, https://www.entouchwireless.com/affordable-connectivity-program/. Username Password Log In Forgot your username or password? No. Step-by-step guide to get your Mint Mobile account number and PIN. Customer Support Information Dial 611 from your enTouch phone E: support@enTouchWireless.com P: 866.488.8719 M: 3030 LBJ Freeway, Suite 1320, Dallas, TX 75234. Eligibility is based on income less than or equal to 200% of the Federal Poverty Guidelines or participation in Lifeline, Medicaid, SNAP, WIC, free or reduced-price school lunch/breakfast, or Pell Grant and is determined by the National Verifier (documentation may be required). 3 consecutive months' worth of your most current pay stubs. Notice letter of participation in a qualifying state, federal or Tribal Program. But our FAQ page might already have the answer you need. Click account settings, scroll to the bottom of the page and click Port out information to view your account number and PIN. Other factors, including your device, network availability from our underlying carrier, your proximity to cellular towers, and environmental factors, may affect speeds. Offer not available for existing enTouch Wireless customers. The FCC is phasing out the EBB and replacing it with the ACP beginning on December 31, 2021. Limitations, AUP, and applicable terms and conditions are available at https://entouchwireless.com/terms-of-service/. California subscribers who subscribe to a combined non-tribal Lifeline + ACP plan and transfer out their ACP benefit will be automatically transferred to a Lifeline plan that includes 6 GBs of data. PROMOTIONAL OFFER SUBJECT TO ELIGIBILITY FOR AFFORDABLE CONNECTIVITY PROGRAM (ACP) AND LIFELINE. Step 4: You will be prompted to enter your pin. Your Personal Identification Number (PIN) is printed on the first page of your LifeLine application or renewal form and is displayed in Step 1 of the application or renewal form. Additional eligibility criteria are unique to ACP and do not qualify for Lifeline, including Pell Grants (current award year recipients), Free and Reduced Price School Lunch and Breakfast (including through the USDA Community Eligibility Provision), WIC Program, and income at or below 200% of the federal poverty level. Our standard terms and conditions, including the Acceptable Use Policy (AUP), also apply and are available at www.entouchwireless.com/terms-of-service. If you would like to have your ACP plan on a separate device with a different phone number, please call Customer Care at, No. After high-speed data thresholds are reached, data speed will be reduced at increments in accordance with service plan details to as low as 256Kbps. Plans including Unlimited Data may be placed on hold to confirm data usage complies with our Acceptable Use Policy (AUP) when the threshold outlined in the service plan details has been met. Notice letter of participation in a qualifying state, federal or Tribal Program. Certificate of Naturalization or Citizenship, U.S. government, military, state or Tribal issued-ID, which includes date of birth and/or Social Security Number and/or Tribal ID, U.S. Military ID cards (active or reserve duty, dependent of a military member, retired member, discharged from service, medical/religious personnel), Common Access Card (only if designated as Active Military or Active Reserve or Active Selected Reserve), Military Discharge documentation, which includes date of birth and/or Social Security Number and/or Tribal ID, Mexican Consular Card (Matricula Consular - 2006, 2014, 2015 and later versions), Claim number OROther consumer identification number, A decision about the participants monthly entitlement amount, Prior Years State, Federal or Tribal Tax Return, Unemployment/Workers' Compensation Benefits Statement, Divorce Decree or Child Support Documents, Veterans Administration Benefits Statement, Current Income Statement from Employer or Paycheck Stubs, The beginning and ending dates of the award or certification period; and. Your service plan terms and conditions may limit the amount of high-speed data included with your service plan and the actual speeds you will achieve while using our broadband services. Not only did he succeed professionally, Bovay also gave . Receives Bureau of Indian Affairs General Assistance; Participates in Head Start (only households meeting the income qualifying standard); Receives Tribal Temporary Assistance for Needy Families (Tribal TANF); or. The ACP is a government benefit program operated by the Federal Communications Commission (FCC) that provides discounts on monthly broadband Internet access service and certain connected devices. We do not recommend starting the port process on Fridays in order to avoid being without service over the weekend. For Lifeline eligibility criteria and applicable terms and conditions, visit https://entouchwireless.com/terms-of-service/. Unlimited does not mean unreasonable usage. Skip to content. Videos stream at DVD quality (480p). Online Account Access. Your service plan terms and conditions may limit the amount of high-speed data included with your service plan and the actual speeds you will achieve while using our broadband services. enTouch Wireless reserves the right, without notice or limitation, to terminate data usage or individual calls, or after providing notice to you, offer you a different service plan with no unlimited usage components, limit data throughput speeds or quantities, or deny, terminate, end, modify, disconnect, or suspend your service, or decline to renew your service, if you engage in any of the prohibited voice or data uses detailed below or if enTouch Wireless, in its sole discretion, determines action is necessary to protect its wireless networks from harm or degradation. The actual performance of an individual customer's wireless data service may vary based on reception, technology, network traffic, and a number of other factors. Please refer to enTouch Wireless Terms of Service for more information. Setting a Personal Identification Number (PIN) and preference allows you to control when channels can be added and when purchases can be made using your Roku device . entouchwireless.com/affordable-connectivity-program, Learn more about Lifeline and qualification, Click here to view the Paper Application options. Upon selecting the Edit Account option, the following screen is displayed and explanation of the options available: To change your password, type the new password you want into the Password box. MyEntouch | Create Account | Index Register Please enter your full account information as shown on your bill. Click here to enroll today to see if you qualify! For more information about ACP eligibility and the program, go to https://www.entouchwireless.com/affordable-connectivity-program or call us at 866-488-8719. Your pin can be found on your Astound bill or you can click "please click here" and have a temporary access token emailed to you. Press the size on the backside of the card related to the SIM size your phone needs. You may choose another service plan by paying the applicable undiscounted rate for any of our plans available at that time plus applicable fees and taxes. Service plan-specific terms and conditions limit the amount of high-speed data included with each service plan. EBB subscribers will receive additional information if they are required to take additional steps to transition to the ACP benefit on March 1, 2022. Offer varies by State and Program Participation. Unemployment/Workers' Compensation benefits statement. While ACP and Lifeline are separate government benefits, enrolling for service with enTouch Wireless allows you to initiate your application for both Lifeline and ACP benefits. PROMOTIONAL OFFER SUBJECT TO ELIGIBILITY FOR AFFORDABLE CONNECTIVITY PROGRAM (ACP) AND LIFELINE. ACP benefits may be obtained from any participating provider of your choosing and your monthly service benefit may be transferred to another provider at any time. When the ACP ends or your household is no longer eligible, customers will be subject to our regular undiscounted rates. Lower speeds may affect audio and video streaming, access to certain websites and content, or the use of applications. Company *. conference, chat lines, and premium numbers) are not supported and may be blocked. Program Approval Letter, Benefit Statement, or Verification of Coverage Letter,should contain the following basic information: Eligibility Screenshot or printout from an online portal or website tool,should contain the following basic information: Approval Letter or Benefit Statement issued by the SSA, or on SSA letterhead. enTouch Wireless offers a FREE phone* with service to qualifying individuals nationwide! After high-speed data thresholds are reached, data speed will be reduced at increments in accordance with service plan details to as low as 256Kbps. Only eligible consumers may receive ACP discounts. If youre a customer that did not qualify for Lifeline based on a federal program, you will need to apply for ACP eligibility at https://acpbenefit.org/. Using MyAccount, you will be able to change your email account passwords, create new email accounts, and find out information about your broadband service. To see where enTouch Wireless offers Lifeline, visit, You can apply your ACP discount to any available enTouch Wireless service plan. These steps will reset all network settings and remove any saved Wi-Fi Networks or Bluetooth pairings, as well as reset any app-specific data restrictions. Connected device benefits require a co-pay of at least $10.01 plus tax and fees where applicable. conference, chat lines, and premium numbers) are not supported and may be blocked. Login to MyAccount using your email address and password. FPHA award letter,should contain the following basic information: Pension Grant Letter,should contain the following basic information: Qualify by income and provide one of the following as proof. If you already own a phone, you could also bring your own device to EnTouch Wireless. Power On the phone. 3 consecutive months' worth of your most current pay stubs. THIS OFFERING is a federal Lifeline-supported service provided by Boomerang Wireless, LLC, DBA enTouch Wireless, an eligible telecommunications carrier. Service plan-specific terms and conditions limit the amount of high-speed data included with each service plan. The ACP is a new program designed to provide additional support to make broadband more affordable for struggling households. There are no fees associated with this change. Black Wireless: Account number is the SIM card number (usually starts with "89014"). Wireless service may also experience interruptions due to weather conditions, terrain, or gaps in service coverage. Limitations, AUP, and applicable terms and conditions are available at https://entouchwireless.com/terms-of-service/. Service plan details are available at: https://entouchwireless.com/plans/ INTERNATIONAL CALLING IS LIMITED to voice calls to Mexico, Canada, United Kingdom, India, China, Vietnam, and South Korea only. FPHA award letter,should contain the following basic information: Pension Grant Letter,should contain the following basic information: Qualify by income and provide one of the following as proof.