Weekday Brunch Houston, Iida Banjo 1958, Aiken Housing Center Rent To Own, Articles H

Could you please email me at michelle.spire@regus.com with your company name or account reference (as displayed on your invoice) along with all relevant details regarding your concerns? Stay away!! Platinum membership includes access to an office. Membership: 2.3.1. But one week passed without update about a new location, and then an email came that the contract was cancelled retroactively. Regus membership gives you access to workspace in thousands of locations around the world. but when u need support / CS to talk and solve ur problems its literally non existant. Frustrated I shut down the second account as well. Membership to your club has been a nice experience so far in terms of relaxation and meeting new people. after they refuse to return my retainers and 5000 pounds randomly deduct from my bank account, just yesterday some lawyer in linkedin send me a lawsuit claim that i owe them some money. Yes. With these memberships, you get free entry to 1, 8 or unlimited lounges, depending on the tier. Were clear about this from day one. Please remember that the retainer is refundable at the end of your agreement. While we have successfully purchased and used a lounge access pass via this method back in 2019, we cannot guarantee that your selected lounge will still be open or accepting DragonPass passes in 2021 or beyond due to COVID-19 restrictions. Im sorry if you felt the need to escalate this. After several attempts back and forth- the contract doesn't stand and they are going to deduct a higher amount. Assistant Global Customer Service at Regus. Looking forward to getting your confirmation receipt. When u disagree (of course 99% of ppl would) they threaten u with lawyer and debt collection. To be Fair, in terms of facilities i would rate regus 9/10 despite its high price. Guide to the DragonPass lounge membership program. the agent helping me sent an email saying i need to come up with a good reason for them to cancel it. 25% off. This will ensure the agreement ends at the current final date and will not renew further. Same here. French has been your invoice and communication language since day one but Ive just updated it to English for you. You can quickly and easily terminate your agreement through your online portal (myregus.com), by going to Account > Workspaces and services > End Agreement. All of our services and costs are detailed in the agreement you signed. I highly recommend Regus for your professional work. Last year I don't want to continue and not lengthening my contract for another year hence i decided not to sign the contract. Here are the steps Hannah took to get out of her Regus contract: I can imagine that this is the question that anyone who is not a lawyer could ask themselves first. Lorem ipsum dolor sit amet, consectetur adipiscing elit. This company bills you for services you do not use. However, we will ask you to go through some security steps as part of our fraud-prevention policy. I was using the regus for couple years. I have had no regrets having my office here and am committed to staying with them. - Since your membership only costs $20 per month and I cover all of your case costs, you do not have to pay anything out of pocket. Man, that would be dirty. Youre able to bring one guest per visit. I apologise if you are not completely satisfied with the service. Our invoices are due on the payment date that is displayed on them. They provided zero services to me but claimed their actions were justified because I had allegedly signed a business contract. Is that price point per person? Long-term commitments (i.e., greater than 12 months) often incur small increases in the monthly fee each year. This uncertainty about the availability of resources reminds me of the catastrophic panics of the banks of 1930 and 1931 that led to the Great Depression. And in particular, I would like to thank Stephen and Maddie on the front desk who went out of their way to help me with a business project last week. I would be happy to look into your specific circumstances of your case but havent been able to identify your account. We have never had a late payment in the 7 years we have been there, which accounts for nothing. Regardless of the reason, I understand how frustrating it can be and apologize if we did not provide the level of service that you expect and deserve from Regus.I have immediately asked the Manager of your centre to look into this as a priority and provide me with more information. Desposit/Retainer - $700 Our account helpdesk team are always available to support our customers with payment, billing and account-related questions. You will see both the start and end date are clearly stated on your agreement; we did not chose the term for you. Welcome. In case, there is any cancellation fee or refund, make sure to include the same in the. Prestige: US$399/year, includes unlimited visits with guests charged at US$31pp. Regus helps businesses find and create the right workplace for their people. Service 110 Value 107 Shipping 48 i made an account a day ago and i tried contacting them to cancel my account. I had an error with their billing department which was 100% their fault. I look forward to receiving more information from you. And, as I am moving to another state, it won't be possible for me to continue with the same. they are cunning, they know ppl dont read emails hence they just quietly send email to renew ur contract and if u dont click it they will automatically lock u for the next 2 years. And answer could take 2-3 weeks! I wanted to thank you for your help. Transparency is very important in everything that we do. You could browse the lounges participating in DragonPass, sign up for a free account, and buy access to one. Just happened to me when I signed up. We hold a pre-authorisation charge of GBP14.75 on all new registrations. If payment is not received by the due date, we incur administration in managing your overdue account and, though we would like to avoid charging you for this, we will need to pass on a late fee to you. A membership cancellation letter is written with the sole intention of informing an institution, a service provider, or a vendor that the sender of the letter is not happy with the services, subscription or membership and would like to withdraw his or her name. With office and coworking membership, can I keep using the same private office for consecutive days? Head of Customer Services. Regus is extremely recommended if you want to lose your hard earned money. I sincerely apologise if you have experienced billing errors. If you join us with a lounge membership, you will have unlimited access to any of our business lounges whenever you choose. Its a very common part of a business when providing goods or services to customers and then not receiving payment. So I assumed the purchase transaction failed and chose a different vendor. I await their reply. This will returned to you after seven days unless you visit a lounge and we are unable to charge your registered payment card, e.g. Best wishes, Thank you for your consideration. Yes. Once we established how the Regus billing system is probably supposed to work, we tackled the question about canceling the Regus contract immediately. It is absurd for Regus to force me to pay $2628 for an office I will no longer use for reasons that are outside of both my control and my ability to have predicted in August. They will email you a confirmation of termination and then charge you again. But once you are in the system - you can't do anything. They signed me up for things that I didn't ask for - didn't realize it in the fine print. If youd value having further assistance, please send your contact details to me at sandra.melody@regus.com. The parking is administered by a third party who then resells the empty spaces (they are not leased directly to the hotel). Lorraine Brule However, we also have a business to run and cannot cancel signed agreements. ComplaintsBoard.com is a leading complaint resolution website on the Internet. What Regus did: I have tried ending my service with Regus but they won't allow me to end. If you wish to cancel your reservation, please see our policies: 1-10 people: Full refund in case of cancellation 5 days or more in advance. Hi Vladyslav, Hi Hannah, Im sorry if you felt the need to escalate this. It was a nice experience with the club. I called their 1-800 number and someone overseas took my message. This is not the case. Transparency is very important to us, and all services can be opted in/out through your online account. I can see those individual prices, but can you expand on how you would join DragonPass for free? Regards, There are only a few participating lounges in Australia, and many are closed temporarily. you pay $100 for membership for your first five months. My name is Davis Patrick, and please consider this letter as official notice for the cancellation of my membership with your gym. Without further options, I contacted my credit card company and they put a stop on the payment. If you were to take direct space or a sublease you would also see these fees in your rent annually. On processing the end of the agreement in 55 E. Monroe, it triggered an automatic email but the team is currently setting you up in a new centre and our local team-lead will be in touch with you shortly. due to insufficient funds. You just need to watch one video of Mr. Mark Dixon talking about his stuff to realize that the entire thing is a hoax, or at best, another money laundering business. This should not come as a surprise to any customer. Our global network of workplaces allows you to work wherever you are close to customers, partners, suppliers or at home. Hi Hongxu, Avoid any business with Regus - lots of hidden fees, customer service is horrible, they bill for everything without authorization, and last have been fighting for my retainer to be returned for over 30+ days. STAY AWAY FROM REGUS, Join Regus if you want to lose your money. they have absolutely no respect for the customers4) threaten u with lawsuits and debt collection agencythis is perhaps the most disgusting and lowest act regus IWG can do. 2.3.2. *T&Cs apply. Point Hacks is published by Point Hacks Australia Pty Ltd (ACN 622 987 160), a corporate authorised credit representative (Number: 504786) of MSC Advisory Pty Ltd ACN 607 459 441 (Australian Credit License: 480649), Search for participating airport lounges and eateries here . 2. Best regards, He stumbled across the world of points and premium travel in 2015 and hasnt looked back since. The document that you signed gives clear instructions on how to end an agreement; I am sorry if these terms came as a surprise and if you werent aware of this functionality The global pandemic has hit lots of businesses in different ways. I am surprised that youre now challenging this known process. In November, when my circumstances changed, I attempted to give 3 months' notice to end the Agreement, as required per the Terms of Service. We receive great feedback about the service we provide and Im sorry if you feel we havent met your expectations. how to cancel regus membership/account? After i moved out and paid for everything in complete, i got few calls from regus and few threatening emails threaten me to pay up or they will spill my personal data to debt collector. I have enclosed the cancellation fee with this letter. However, the Plaza Premium Lounges in Sydney, Melbourne and Brisbane will be accessible via DragonPass when those spaces open its doors once more. If you sign up on monthly then it should remain on a monthly plan. 2023 Trustpilot, Inc. All rights reserved. Questions and answers about starting, owning, and growing a small business only. If youd value a deeper investigation into the matter, or have any further concerns, Id be happy to assist you. Kind regards, Regus would say that, yes, the payment for July is due [as soon they could possibly get their hands on it]. It was an outstanding experience at the gym.Looking forward to getting your confirmation receipt. if ure newbie and thinking of renting with them read this1) randomly deduct ur credit card and refuse to return it. Just drop in to a location of your choice whenever you need a place to work. Note that the reason Hannah wanted to get out of her Regus contract prematurely was because her company was suffering from the fact that Regus wasn`t able to give her what she had paid for exactly why we imagined that most people who had had bad experiences with Regus had done so. Stay far away from Regus folks. Don't be fooled by that. It's been already 8 months since they can not arrange a return of refund (no issues with the office were discovered when we have moved out so they have confirmed we are eligible for full refund) We were renting at 2 Kingdom Street office.There are always some stupid reasons like "there is an issue with you bank, money doesn't go through", but no clear response what exactly was wrong, the support ticket is always closed within hours even before we have a chance to ask/ respond. Global Customer Service at Regus, **BEWARE OF MANY HIDDEN CHARGES ON YOUR INVOICES! I WILL SHARE THE TIME AND DATE OF NY CONVERSATION.FOR THOSE READING, I HAVE YET FACED ANOTHER ISSUE WHEREBY I BOOKED A MEETING ROOM AND WAS CHARGED FOR AN IMMEDIATE CANCELLATION (MADE WITHIN 2 MINUTES OF BOOKING) YET ACCORDING TO THEIR POLICY THE POLICY STANDS AND FULL CANCELLATION FEE APPLIES!I ALWAYS FEEL A COMPANY SHOULD HAVE THE CHANCE TO RECTIFY ISSUES IF IT IS AN OFF CHANCE BUT I HAVE TAKEN THE TIME TO WRITE THIA REVIEW AS THE REGUS PRACTICES ARE TOTALLY INADEQUATE! Membership to your club has been a nice experience so far in terms of relaxation and meeting new people. That price is per person per visit, but it seems like a guest does not actually have a membership themselves: Also worth noting that they do seem to have made a purchase authorisation on my card (29.03 at current exchange rates) via Stripe. This was sent to the email address we have on file, which you can review and amend at any time by logging in to your online account. Regus membership gives you access to workspace in thousands of locations around the world. Professional rooms for your next training session, interview, or pitch, wherever you need it. {Address} Thank you, Hannah in California Please go to www.regus.com/feedback and click the I want to report a problem button. Our dedicated teams work hard to help all customers but I can also help you have this resolved. Regus has a consumer rating of 1.08 stars from 265 reviews indicating that most customers are generally dissatisfied with their purchases. The site staff try, but their hands are tied by the insensitive and blind executives that run the management team. Lol Regus was raking the MP on the hot coals and trying to recover the expenses he expected from the member. It is not actually possible for our systems to take out more than the invoice amount or the outstanding balance as amount is set by these parameters. On 26/10/22 we received an email from the legal department of Regus asking more certifications for Anti Money Laundering regulations in the United Kingdom and that we could not use any more the virtual address.We answered that this an important fact that should be known before the start of our leasing agreement, so we asked a full refund of everything we had pay. Lorraine Brule The only chance of getting hold of any sort of assistance is a measly way through a website portal and even then half the time your requests will stay ignored; the other half of the time they might reply with a generic useless answer. Give your team a place to focus, thrive, and grow, while we take care of all the details. The local team do recognize that it would be advantageous for our day office customers to have space available at all times and they are currently working with the third party to arrive at a solution. No refund/credit if less than 5 days. %PDF-1.6 % DragonPass is a major player in the lounge membership space, competing fiercely with Priority Pass. Thank you, Lorraine Brule Global Customer Service at Regus, THIS IS A SCAMTHEY WILL RIP YOU OFF FOR PRACTICE.CRIMINALS,CRIMINALS,CRIMINALS!STAY AWAY!DO NOT SIGN ANYTHING WITH THEM!THIS IS A CRIMINAL ORGANISATION.WHATEVER YOU DO DO NOT USE THEM, Hi Lavor, Im sorry if you felt the need to escalate this. Office Space and Coworking prices are per person per month and are dependent on inventory availability. We cant guarantee you will be able to use the same office over consecutive days as these are allocated on a first-come, first-served basis, but you can ask the on-site community team if they can help reserve the same office for you on the days you need. The pandemic should not effect anyone in the medical field with the use of masks and vaccinations. Transparency is key to us, and we work hard to ensure we provide our customers full clarity on everything that we do. As you rightly pointed out we ask that our customers request their retainer refund through their online accounts, and we will ask you to go through some security steps as part of our fraud-prevention policy.